Case Studies
Real results from real service businesses.
These aren't projections or estimates. They're actual outcomes from service businesses that deployed Relay to answer calls, book appointments, and recover lost revenue.
Roofing
ABC Roofing
The Challenge
During storm season, ABC Roofing was fielding 200+ calls per day but only answering about 60%. The rest went to voicemail — and competitors were picking up before they could call back.
The Solution
Relay was deployed to answer every call instantly, qualify insurance vs. retail jobs, and book inspections directly on the calendar. Automated follow-up recovered leads that went cold.
Results
HVAC
Cool Air HVAC
The Challenge
Cool Air was losing emergency calls during Phoenix summer nights. Their after-hours service routed to an answering service that took messages but couldn't schedule — and morning callback delays meant lost jobs.
The Solution
Relay replaced the answering service entirely. Now every after-hours call is answered instantly by AI that diagnoses the issue, provides pricing, and books the first available slot before sunrise.
Results
Plumbing
Rapid Rooter Plumbing
The Challenge
With only two office staff handling all calls and scheduling, Rapid Rooter was overwhelmed. After-hours calls went unanswered, follow-up was inconsistent, and the owner was spending weekends returning voicemails.
The Solution
Relay now handles all inbound calls, qualifies the urgency level, provides upfront pricing ranges, and books directly into the dispatch calendar. Office staff focus on customer service for active jobs.
Results
Electrical
Shoreline Electric
The Challenge
Shoreline was spending thousands on Google Ads but losing leads when they couldn't answer. Estimators were in the field all day and calls went to voicemail — by the time they called back, homeowners had moved on.
The Solution
Relay answers every call, qualifies residential vs. commercial, asks diagnostic questions to scope the job, and books estimates on the calendar. Follow-up sequences recover leads that don't book on the first call.
Results
Across All Customers
The numbers speak for themselves
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