Example Scenarios
Every Industry. Every Tier. One System.
Relay is a platform built to deliver outcomes like these for service businesses on Core, Growth, and Concierge Black.
Each example shows a different level of support. Each shows what an intelligent Revenue Department built around your business could do.
Client Story
NTL Ministries
Faith and emotional-wellness ministry, Bronx, NY
“Relay has been a valuable addition to NTL Ministries, helping us improve communication, respond to inquiries more efficiently, and stay connected with the people we serve. Its intelligent operating system allows us to extend our outreach beyond traditional office hours while keeping our focus on ministry. Relay brings together technology, efficiency, and the personal touch that matters to our mission.”
Example Scenarios
These are illustrative scenarios based on how businesses in these industries typically perform. Specific results vary by business and are not guaranteed.
A 12-employee plumbing company
The Challenge
With a single office manager handling every call, lead, and schedule, a company like this loses 30–40% of inbound inquiries during peak hours. The owner knows they need technology but doesn't have the budget for a full-time hire, and doesn't want to hand the keys to an agency.
The Solution
This is where Relay Core fits. The team connects their phone system, CRM, and calendar during Revenue Launch, then takes the reins. They manage campaigns and lead routing through the Relay dashboard while the AI answers every call and books appointments automatically. The video training library helps them continuously improve their setup.
Results
A 32-employee HVAC company
The Challenge
A company at this scale might be spending $18,000/month on lead generation across Google Ads, LSAs, and Angi's List, but converting less than 20% of those leads into booked appointments. Dispatchers get overwhelmed during summer peaks, after-hours calls go to a message service that can't schedule, and follow-up is inconsistent at best. They're buying leads they can't convert.
The Solution
This is where Relay Growth fits. Revenue Launch integrates the entire stack: phone system, CRM, Google Ads, and calendar. Monthly strategy sessions optimize lead routing based on job profitability data, and the Relay team tunes AI qualification workflows every month. Multi-channel follow-up sequences recover leads that would otherwise be abandoned after the first missed call.
Results
A 55-employee roofing and restoration company
The Challenge
During storm season, a company like this might field 350+ calls per day but only answer about 55%. Insurance jobs require fast response: homeowners file claims and need inspections within 48 hours. Competitors pick up before the voicemails get returned. An 8-person sales team spends more time chasing leads than closing. Meanwhile, a customer database of 14,000 past clients sits untouched. No re-engagement. No referrals. No reactivation.
The Solution
This is where Relay Concierge Black fits. A dedicated success manager builds a complete Intelligent Revenue Department: AI answers every call, qualifies insurance vs. retail, checks carrier compatibility, and books inspections directly on the sales calendar. Missed lead recovery sequences catch every abandoned inquiry. Customer reactivation campaigns mine the 14,000-contact database for dormant opportunities, generating referral requests and re-inspection offers. The Relay team manages everything, so the sales reps can spend 90% of their time closing.
Results
Built for Every Customer
What Relay Is Built to Deliver
Which Relay Fits Your Business?
Whether you want powerful tools to manage growth yourself, expert guidance to accelerate results, or a fully managed Intelligent Revenue Department, there's a Relay that's right for you.
Relay: Your Intelligent Revenue Department.