Answer the emergency first.
When the AC breaks in July, the first contractor to answer gets the job. Relay answers every call 24/7, triages after-hours breakdowns, books the visit instantly, and keeps your maintenance plans full.
See It Come to Life
The Revenue Team That Never Misses a Lead
Watch Relay answer the call, qualify the lead, and book the job, so you can see what a full revenue department on your side looks like.
The Problem
Summer heatwaves push HVAC companies to the brink. Emergency calls spike to 3–5× normal volume, often at night and on weekends. After-hours services route to answering services that take messages but can't schedule, and every hour of delay is a job lost to a faster competitor.
The Relay Solution
Relay replaces the answering service entirely. Every after-hours call is answered instantly by AI that diagnoses the issue, provides pricing ranges, and books the first available slot before sunrise if needed. Dispatchers wake up to a full schedule instead of a voicemail backlog.
Built for HVAC Companies
Comfort is an urgent matter
24/7 Emergency Triage
Relay tells 'my AC is completely dead' from 'just a tune-up,' routing true emergencies for immediate dispatch while booking routine service during normal hours.
Seasonal Capacity Management
Summer heatwaves spike call volume 3–5×. Relay absorbs unlimited simultaneous calls, so your existing techs focus on service, not triage.
Maintenance Plan Enrollment
Relay identifies customers due for seasonal maintenance and proactively books it, turning one-time breakdowns into recurring revenue.
Missed-Call Recovery
Every after-hours call that used to go to an answering service is now answered instantly and booked before your competitors pick up.
Run the math on your techs. Below is a job-level ROI calculator built for HVAC companies, so you can see exactly what Relay HVAC™ is worth to your schedule.
Your Revenue Impact
How much revenue are you leaving on the table?
Adjust the sliders below to see how much additional revenue Relay could help your business generate. Every calculation updates in real time.
Selecting an industry pre-fills the average job value, but you can customize it below.
What percentage of incoming calls and inquiries does your team actually answer today?
How many times does your team currently follow up with a lead before giving up? Relay does 5+ every time.
With Relay
Estimates based on industry averages. Relay recovers ~80% of missed calls, executes 5+ follow-ups per lead (vs. industry average of 1-2), and drives a 15-35% conversion improvement through faster response times and persistent follow-up. Reactivation estimates assume 8% of monthly lead volume is recoverable from past customer databases. Results vary by business.
How It Works
Ready in days, before the heatwave
Connect
Relay integrates with your phone system, website forms, and your dispatch schedule, usually in under 48 hours.
Train
We teach Relay your services, repair pricing, maintenance plans, and qualifying questions, so every call sounds like your best dispatcher.
Go Live
Relay starts answering calls, booking service visits, and enrolling maintenance plans immediately while your techs stay on the road.
Optimize
Every interaction feeds back to keep your schedule full through the heat of summer and the dead of winter.
The 9 p.m. Breakdown
A family's AC dies on the hottest night of the year.
It's 9 p.m. in a July heatwave and a family's air conditioner stops cooling. Their baby's room is climbing toward 80 degrees. They call three HVAC companies in a row. Two go to voicemail. Yours, with Relay, answers on the first ring.
Ready When You Are
See Relay HVAC™ working for your company
Book a personalized strategy session and we'll show you exactly how Relay answers your calls, books your service visits, and keeps your maintenance plans full live.