Legal
SMS Messaging Terms
Last updated: September 30, 2026
Relay provides conversational appointment booking and missed-call follow-up for home service businesses such as HVAC, plumbing, and roofing companies and professional services like doctors, lawyers and many other businesses. This page explains how and when you may receive text messages through Relay.
How you opt in
You may receive text messages from Relay only after you call or chat with a business that uses Relay (or with Relay itself) and agree to receive texts during that conversation. Where the conversation is with a business that uses Relay, the messages come from that business: get texts from Relay Group LLC via Relay.
Relay's AI assistant answers on the business's behalf. Before booking, following up, or completing a signup, it confirms your phone number and asks:
"Can we text you at this number about this request, like confirmations, appointment reminders, and payment links? Message frequency varies, usually up to 5 messages per request. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. See our privacy policy and terms at relay.contact/privacy and relay.contact/terms."
Relay sends texts only if you say yes. If you decline, you won't receive any text messages.
What messages you'll receive
Texts relate only to your request, such as:
- Appointment confirmations and reminders
- A follow-up on your inquiry
- Payment links for a service you agreed to purchase, and reminders about when that service starts
Example messages:
Reminder from [Business Name] via Relay: your [Appointment Type] appointment is scheduled for [Day, Month Date] at [Time]. Reply or call us if you need to reschedule. Reply STOP to opt out.
Hi, this is Relay following up for [Business Name]. You got in touch with us earlier but we didn't get a time locked in. Still want to get that scheduled? Just reply here or give us a call anytime. Reply STOP to opt out.
Relay: Welcome aboard, [First Name]! You're signed up for the [Plan Name] plan. Today you only pay the one-time implementation fee: https://buy.stripe.com/14A6oB8WMdj76Cl9TIfbq03. Your monthly plan starts on [Month Date, Year], and we'll send that link then. Reply STOP to opt out.
We do not send marketing or promotional messages through this service.
Message frequency and costs
Message frequency varies, up to approximately 5 messages per request. Message and data rates may apply.
How to opt out or get help
- Reply STOP to opt out at any time. You'll receive one final message confirming you've been unsubscribed.
- Reply HELP for assistance, or email us at sales@relay.contact
Consent to receive text messages is not a condition of any purchase.
Privacy
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Carriers are not liable for delayed or undelivered messages.
See our full Privacy Policy and Terms of Service.