Legal
Privacy Policy
Last updated: July 22, 2026
Relay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered revenue platform, website, and related services (collectively, the "Service").
1. Information We Collect
Information You Provide
We collect information you voluntarily provide when you register for the Service, submit forms, schedule a demo, or communicate with us. This may include your name, email address, phone number, company name, industry, and any other information you choose to share.
Information Collected Automatically
When you access the Service, we automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
Business Data
To provide the Service, we may receive and process data from your business systems including your CRM, phone system, calendar, website, and lead forms. This data is used solely to deliver the Relay platform functionality you've subscribed to.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Configure and optimize your AI Revenue Platform
- Process and manage your account and subscription
- Communicate with you about your account, updates, and support
- Analyze usage patterns to improve the Service and develop new features
- Detect, prevent, and address technical issues, fraud, or abuse
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf, such as cloud hosting, data processing, analytics, and customer support.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
- Legal Requirements: When required by law or to protect our rights, property, or safety.
- With Your Consent: With your explicit permission or at your direction.
4. Data Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security assessments. However, no method of electronic storage or transmission is 100% secure.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information after account termination as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes.
6. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data, and the right to object to or restrict certain processing. To exercise these rights, contact us at privacy@relay.ai.
7. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience, analyze usage, and deliver relevant content. You can control cookie preferences through your browser settings.
8. Third-Party Services
The Service may integrate with or link to third-party platforms (such as your CRM, calendar, or phone system). This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies.
9. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance.