Relay Legal™ — Never lose a case because you were busy
Every new client that calls your competitors was once a caller you missed. Relay answers calls 24/7, qualifies potential clients before they hang up, books consultations, and follows up until they hire you.
The Problem
In a market where cases go to the first firm that responds, missed calls and slow follow-ups mean lost revenue. Intake staff are busy with existing matters, and the call that arrives during trial goes to voicemail, then to a competitor.
The Relay Solution
Relay is your always-on intake team. It answers every call, captures the facts of the case, qualifies the matter, and books consultations, so no potential client ever waits for a callback that never comes.
Built for Law Firms
Every case starts with a first call
Qualification Intake
Relay captures practice area, matter type, and urgency on every intake call, so partners and intake staff stop wasting time on wrong-fit matters.
Missed-Call Recovery
When a potential client calls after hours or during trial, Relay answers instantly, takes the facts of the case, and books the consultation.
Consultation Booking
Relay schedules consultations around your docket and attorney availability, so prospects never float until they hire another firm.
Client Reactivation
Relay identifies past clients with a new legal need and launches follow-up campaigns that bring recurring matters back to your firm.
Run the math on your intake. Below is a case-level ROI calculator built for law firms, so you can see exactly what Relay Legal™ is worth to your practice.
Your Revenue Impact
How much revenue are you leaving on the table?
Adjust the sliders below to see how much additional revenue Relay could help your business generate. Every calculation updates in real time.
Selecting an industry pre-fills the average job value, but you can customize it below.
What percentage of incoming calls and inquiries does your team actually answer today?
How many times does your team currently follow up with a lead before giving up? Relay does 5+ every time.
With Relay
Estimates based on industry averages. Relay recovers ~80% of missed calls, executes 5+ follow-ups per lead (vs. industry average of 1-2), and drives a 15-35% conversion improvement through faster response times and persistent follow-up. Reactivation estimates assume 8% of monthly lead volume is recoverable from past customer databases. Results vary by business.
How It Works
Ready in days, not months
Connect
Relay integrates with your intake lines, website forms, and consultation calendar, usually in under 48 hours.
Train
We teach Relay your practice areas, qualifying questions, retainer process, and consultation rules.
Go Live
Relay starts answering calls, qualifying prospects, and booking consultations immediately while your team works.
Optimize
Every interaction feeds back to keep your intake pipeline full and your response times ahead of competitors.
The After-Hours Call
At 10 p.m., somebody has a legal emergency.
A serious matter comes up after the firm closes. The caller, in crisis, starts dialing firms. One rings to voicemail, another doesn't answer. Your firm, with Relay, picks up on the first ring.
Ready When You Are
See Relay Legal™ working for your firm
Book a personalized strategy session and we'll show you exactly how Relay answers your intake lines, qualifies new clients, and books consultations live.