The Revenue Team That Never Misses a Lead
“Relay has been a valuable addition to NTL Ministries, helping us improve communication, respond to inquiries more efficiently, and stay connected with the people we serve. Its intelligent operating system allows us to extend our outreach beyond traditional office hours while keeping our focus on ministry.”
The Problem
You're spending money to generate leads. Why lose them after they arrive?
Most service businesses spend thousands every month on Google Ads, LSAs, SEO, and referrals. Generating leads isn't the problem.
Converting them is.
Calls go to voicemail. Website inquiries wait hours for a response. Prospects forget. Office staff get overwhelmed. Follow-up falls through the cracks. Revenue is lost before a technician ever arrives on-site.
Calls go to voicemail
The lead calls your competitor next
Inquiries wait hours
The average company takes 42 hours to respond [1]
Follow-up never happens
23% of companies never respond to a web lead at all [1]
Office staff get overwhelmed
Growth starts costing you headcount
Sources: [1] Oldroyd, McElheran and Elkington, The Short Life of Online Sales Leads, Harvard Business Review, March 2011.
The Missed Revenue Calculator
How much revenue is slipping through your fingers every month?
Enter your zip code and industry to see an estimate of the calls your area generates, how many go unanswered, and what that costs you in missed jobs and revenue. Then see the revenue you're leaving dormant in your own database of past customers and unconverted leads.
Find Your Missed Revenue
Zip-code estimate of the calls you're leaving on the table
Your Estimated Missed Revenue
You could be leaving on the table
$0
every month from missed calls
Estimates based on industry averages and your inputs. Not a guarantee of results.
But missed calls are only half the story
The revenue you're not mining is often bigger than the calls you miss.
The calls you miss
Every unanswered call is a customer who called you first and went somewhere else. That's the leak the calculator above measures.
The database you're not mining
Every past customer who hasn't booked in months, and every lead you qualified but never converted, is already in your system. They know you. They trust you. They just haven't heard from you.
Most businesses never touch their own database.
The average service business has years of past customers and unconverted leads sitting idle. Reactivating even a fraction of them is often worth more than every new lead you buy. Relay mines that database automatically, re-engaging dormant clients and following up on leads you already paid for, so the revenue you've already earned stops going to waste.
How Relay Works
Answer. Qualify. Book. Follow up. Reactivate.
Relay becomes your always-on revenue team. From the moment a customer reaches out, it manages the conversation from first contact to booked appointment and beyond, without giving your team more software to manage.
Answer
Relay answers inbound calls instantly, day or night. Customers receive immediate responses, questions get answered, and appointments get scheduled without waiting for office hours.
Qualify
Every lead is qualified against your business rules (service needed, service area, timeline, and budget) before it ever reaches your team.
Book
Qualified leads land on your calendar automatically, matched to your real availability, service type, and priority. No back-and-forth, no double-booking.
Follow Up
Most businesses stop after one or two attempts. Relay doesn't. Every prospect gets intelligent, persistent follow-up until they book, decline, or go inactive.
Reactivate
Relay finds dormant customers and unconverted leads already sitting in your database, then launches re-engagement campaigns that generate revenue from people who already trust you.
Sync & Report
Every conversation, appointment, and outcome syncs to your existing systems, with reporting that shows exactly where your revenue comes from.
Interactive Demonstration
Watch Relay handle the conversation
What Relay is doing
Each stage is completed automatically while your team focuses on closing.
Specialized agents, one unified platform
Seven specialized agents, one revenue team
Receptionist, SDR, scheduling, follow-up, CRM, reactivation, and reviews, working together around the clock.
See how it worksThe Results
What changes when nothing slips through
Relay doesn't hand your team another dashboard to check. It changes the numbers your business runs on.
More booked appointments
Every call answered and every lead qualified means more jobs on the calendar, including the after-hours calls your competitors miss entirely.
Seconds, not hours
Leads get a response in seconds, not the next business day. The business that responds first wins the job, and Relay is always first.
Revenue from leads you already paid for
Reactivating dormant customers and unconverted leads costs nothing extra. That revenue was already yours. It was just sitting unclaimed.
Less admin, more selling
No more chasing leads, sending reminder texts, or updating spreadsheets by hand. Your team spends its hours closing and delivering.
Higher conversion rates
Persistent follow-up past the first or second attempt is where most businesses lose the deal. Relay keeps going until the lead books or declines.
Growth without headcount
Scale your call volume, lead flow, and locations without hiring a proportional number of administrators to keep up.
Free analysis. No obligation, no commitment.
The Bigger Story
Relay is your Intelligent Revenue Department.
It answers, qualifies, books, follows up, and reports, so every lead you pay for has a real chance to become a customer.
Engage
Start conversations through voice, SMS, email, and chat with the right message at the right time.
Qualify
AI-driven discovery that surfaces needs, budget, timeline, and intent before a human touches the lead.
Book
Appointments land on your calendar automatically, matched to availability, service, and priority.
Nurture
Persistent, intelligent follow-up that keeps prospects engaged until they book or explicitly decline.
Sync
Every interaction flows into your CRM. No spreadsheets, no sticky notes, no lost opportunities.
Measure
Pipeline health, conversion rates, ROI, and campaign performance, all visible in real time.
Learn
Every outcome feeds back into the system. Relay gets smarter about what works for your business.
A department, not a tool.
Transparent Pricing
Which Relay Fits Your Business?
One implementation fee up front. One monthly fee from month 2. Pick the level of support that's right for your business.
Do It Yourself
Relay Core™
Full platform access with self-service tools and configuration.
- Relay AI Revenue Platform
- AI Lead Capture
- Appointment Scheduling
- Performance Dashboard
Done With You
Relay Growth™
Platform plus monthly strategy, AI optimization, and campaign assistance.
- Monthly Strategy Session
- AI Optimization
- Workflow Improvements
- SMS Automation
- Email Assistant
- Knowledge Base
- Video Training Library
- CRM Optimization
- Lead Routing Configuration
- Quarterly Growth Planning
- Priority Support
Done For You
Relay Concierge Black™
Our highest level of personalized, white-glove service. We manage your Intelligent Revenue Department from end to end, acting as an extension of your business while you focus on serving customers and closing deals.
- Complete Campaign Management
- AI Agent Management
- CRM Administration
- Dedicated Success Manager
- Executive Performance Dashboard
- Missed Lead Recovery
- White-Glove Support
Built for Your Industry
Relay Built for Your Industry
The same Relay engine, tuned for the way your business sells. Pick your industry to see exactly how Relay books more of what you sell.
Relay Dental™
Book every new patient, day or night.
ExploreRelay Roofing™
Turn every storm claim and estimate into a signed job.
ExploreRelay HVAC™
Answer the 3 a.m. emergency before your competitor does.
ExploreRelay Plumbing™
Every leak, drain call, and quote captured instantly.
ExploreRelay Legal™
Qualify high-value cases and book consultations 24/7.
ExploreRelay MedSpa™
Book consults and package upgrade calls on autopilot.
ExploreRelay Mortgage™
Never let a rate inquiry go cold again.
ExploreRelay Insurance™
Quote, bind, and follow up without the busywork.
ExploreRelay Real Estate™
Capture every showing inquiry and buyer lead.
ExploreRelay Home Services™
Reply to every home service request in seconds.
ExploreRelay Property Management™
Every maintenance request and rental inquiry answered, day or night.
ExploreRelay Nonprofit™
A caring first response for every call, with no sales pressure.
Trusted by NTL Ministries
ExploreRelay's AI revenue engine works for every industry that sells by phone, form, or booking.
The same Relay platform that answers calls, qualifies leads, and books appointments for the industries above is specialized for your market too. Whatever you sell and however your customers reach you, Relay can be tuned to your business from day one.
Email us at sales@relay.contact and we'll show you how Relay is built for your specific industry.
Protected by design
Trust & Security
Your customer conversations and business data are protected at every layer, with clear controls over what the AI handles and when a human steps in.
Enterprise-Grade Encryption
All data is encrypted in transit and at rest using industry-standard protocols. Your customer conversations and business data are protected end to end.
Secure CRM Integrations
Every integration with your CRM, calendar, and communication tools uses authenticated, encrypted connections. No plaintext handoffs.
Human Review Options
Configurable escalation paths route complex or sensitive conversations to your team for human review, giving you full control over what the AI handles autonomously.
Your Data Is Yours
Relay's AI agent runs on Claude, Anthropic's AI model. Conversation data is processed by Anthropic to generate the agent's responses, but Anthropic does not use that data to train its models.
Email Assistant. Your inbox, already answered.
Relay now drafts your email replies, too, not just your calls and chats.
Every email that comes into your business gets read, answered, and queued the moment it lands, written in your voice, grounded in what you actually offer. You never see a blank inbox staring back at you. You see a reply already written, ready for a one-click approval.
Nothing goes out without you. Every draft waits for your okay before it's sent, so you stay in control of what your business says while getting the busywork of writing it done for you.
Why it matters
You already know how often the fastest reply wins the customer. Email is usually the slowest link in that chain, something you get to between jobs, at night, whenever there's a spare minute. Email Assistant closes that gap. The reply is already written and waiting the moment you have thirty seconds to glance at it, not hours later when you finally sit down to catch up.
It also means nothing falls through the cracks. Every inquiry gets a drafted response, so a quiet week never turns into a missed lead because an email got buried.
And it's still you
Every draft reads like something your business would actually say, because it's grounded in your real services, your real policies, nothing invented. You stay the one deciding what goes out, every time.
How it works
Forward your inbox
Send your email to your dedicated Relay address, just like forwarding your phone.
A draft is waiting
Every email gets a drafted reply the moment it arrives, written and ready.
One click to approve
Review it, edit it if you want, and approve it with one click. Or skip it and handle that one yourself.
Free Lead Loss Analysis
See how many leads you're losing.
Stop buying leads. Start owning a revenue system.
Tell us about your business and we'll show you exactly where leads go cold (missed calls, slow follow-up, and inquiries that never get answered) plus how Relay would answer, book, and follow up for you.
Prefer to skip the form? Pick a time directly:
Book a Discovery Call