Relay Mortgage™ — Never lose a borrower to a faster lender
Borrowers pick the loan officer who responds first. Relay answers every inquiry 24/7, pre-qualifies on the spot, books the application, and follows up, so no qualified borrower is lost while you're at another closing.
The Problem
A borrower submits the same inquiry to several lenders and goes with whoever responds first. In a speed-to-lead market, slow replies and unanswered weekend inquiries hand margin away to faster competitors.
The Relay Solution
Relay is your always-on first responder. It answers every inquiry instantly, pre-qualifies borrowers, books the application, and follows up, so qualified borrowers come to you before they drift to a competitor.
Built for Loan Officers
Every loan starts with a first response
Instant Pre-Qualification
Relay asks income, credit, and down-payment questions on every inbound lead, deciding whether the borrower is a real fit before your LO ever picks up.
Missed-Lead Recovery
When a borrower submits an inquiry after hours or on the weekend, Relay responds instantly and captures the details before they call another lender.
Application Booking
Relay schedules application calls around your LO's availability, so no qualified borrower sits waiting for a callback and drifts to a competitor.
Pipeline Reactivation
Relay re-engages borrowers who paused and clients who may refinance, launching campaigns that bring applications back into your pipeline.
Run the math on your pipeline. Below is a loan-level ROI calculator built for loan officers, so you can see exactly what Relay Mortgage™ is worth to your production.
Your Revenue Impact
How much revenue are you leaving on the table?
Adjust the sliders below to see how much additional revenue Relay could help your business generate. Every calculation updates in real time.
Selecting an industry pre-fills the average job value, but you can customize it below.
What percentage of incoming calls and inquiries does your team actually answer today?
How many times does your team currently follow up with a lead before giving up? Relay does 5+ every time.
With Relay
Estimates based on industry averages. Relay recovers ~80% of missed calls, executes 5+ follow-ups per lead (vs. industry average of 1-2), and drives a 15-35% conversion improvement through faster response times and persistent follow-up. Reactivation estimates assume 8% of monthly lead volume is recoverable from past customer databases. Results vary by business.
How It Works
Ready in days, not months
Connect
Relay integrates with your lead sources, LOS, and application calendar, usually in under 48 hours.
Train
We teach Relay your loan programs, qualification guidelines, rates, and qualifying questions.
Go Live
Relay starts answering inquiries, pre-qualifying borrowers, and booking applications immediately while your team works.
Optimize
Every interaction feeds back to keep your pipeline full and your response times ahead of competing lenders.
The Weekend Borrower
It's Sunday. A borrower just got pre-approved elsewhere.
A first-time buyer spends the weekend comparing lenders, submitting the same inquiry to three loan officers. One responds Sunday night. That gets the application. Yours, with Relay, is that one.
Ready When You Are
See Relay Mortgage™ working for your pipeline
Book a personalized strategy session and we'll show you exactly how Relay answers your inquiries, pre-qualifies borrowers, and books applications live.